Grand Travel & Cruise Reviews
Reviews from Citysearch
Overall Rating
- AWESOME TRIP!
Read More On Citysearch by EBailey at Citysearch 8/3/2011 - Double Destination Wedding - Barcelo Maya Palace
Read More On Citysearch by lilbink4 at Citysearch 8/2/2011 - Not what we paid for, and lied to from day 1.......
Read More On Citysearch by Rudy Overstreet at Citysearch 8/1/2011 - Bait & Switch!! Beware!! Do NOT Use!
Read More On Citysearch by DontMean2B1tchBut at Citysear 7/27/2011 - Beautiful destination wedding - Barcelo Maya Palace
Read More On Citysearch by Little P at Citysearch 7/27/2011 - keep searching
Read More On Citysearch by Mexvacay at Citysearch 7/26/2011 - Relaxation at its best!
Read More On Citysearch by apina21 at Citysearch 7/25/2011 - The best ever!
Read More On Citysearch by chuck borromeo at Citysearch 7/21/2011 - Jamacia 2011
Read More On Citysearch by RRenfro at Citysearch 7/5/2011 - Best travel agent, great service!
Read More On Citysearch by phocow at Citysearch 5/31/2011 - Great Hotel BUT...
Read More On Citysearch by James558 at Citysearch 4/1/2011 - Best Mexican Vacation Ever!
Read More On Citysearch by Sprinklesandsunshine at Citys 3/24/2011 - Superb agent booked the perfect vacation
Read More On Citysearch by MMays at Citysearch 3/22/2011 - Great Trip
Read More On Citysearch by amanda r uvalle at Citysearch 12/27/2010 - Back from London
Read More On Citysearch Rjefferson 8/9/2010 - good old fashioned customer service at its best!
Read More On Citysearch houstonflygirl 7/28/2010 - Tony is the Man!!!!
Read More On Citysearch NK Images 6/13/2010 - Hawaii Vacation
Read More On Citysearch hostrowski 6/11/2010 - best vacation ever!Those believing that customer service in USA is fast becoming extinct should contact Jay at Grand Travel & Cruise. You will feel completely taken care of and catered to. Our family's been using Grand Travel & Cruise services for several years now and they only seem to be getting better. We spent 10 days at a gorgeous resort in Mayan Riviera recommended to us by Jay. He really does check these pla...
Read More On Citysearch Shulamith 12/8/2009 - Barcelo Palace / Maya Riveria / Playa del CarmenThe whole Maya Riveria area (especially Barcelo Palace) is like a fantasy. Everything detail is perfect and beautiful...it can't be real. It is kind of like the fantasy that Disney World creates...a surreal enviroment. Beyond imagination.
Read More On Citysearch mcengle 11/20/2009 - LAS VEGAS - CASINO CITYI have been booking my trip to Las Vegas with Jay for over 10 years. Every experience is excellent and different every year. Jay is very patient and helpful in booking my trip and always makes sure to get me the best deal for the amount of money I want to spend. He is a great person to use if you need to book an excellent vacation. If you need a good travel agent, you can depend on Jay.
Read More On Citysearch Jimmie Shorter 10/14/2009 - Phenomenal Travel Agency!!Jay and the staff at Grand Travel & Cruise are simply incredible! Last year my husband and I decided that we wanted to take an Alaskan cruise. I immediately contacted Jay about the trip. Jay provided lots of information on the cruises in regards to the different ships as well as other crusing options. We booked a cruise package. Well, after much thought and discussion we decided that an Alaskan ...
Read More On Citysearch cshalljd 9/11/2009 - Great personal serviceWe have been relaying on Jay whenever we travel to all-inclusive resorts in Mexico for many years. We have refered friends and family to him as well and always with great results. He always does his best to find just the right vacation package to suit his client's needs, provide an upgrade, etc. Jay has a first hand knowledge of all the wonderful resorts that he recommends to his clients.
Thank...
Read More On Citysearch marina21 8/24/2009 - Dream VacationJay at Grand Travel Cruise matched our requests for romance, service, beach location, and quality with the perfect resort for us to celebrate our 20th anniversary. He handled all of our reservations and was able to answer all of our questions. The El Dorado Maroma was more than we could have ever imagined. The staff was always available to accomodate or every need or want. They went above the...
Read More On Citysearch wnunez 7/28/2009 - Awesome 1st VacationEverything was absolutely wonderful!
I don't think we can say "Thank You" enough to Jay at Grand Travel & Cruise. We stayed at Barcelo Maya Palace in May 2009 and it was definitely a beautiful resort with breath-taking beaches. This was our first vacation and we were so happy to have found Jay, who helped us through everything and assured us when we were thiking about cancelling due to violence ...
Read More On Citysearch MaryLou08 5/28/2009 - Iberostar Grand resort! What a vacationWow what a wonderful time my mother and I had mothers day weekend. My family has had many deaths within the last three years My mothers brother nov of 2007,my brother at the age of 22 march of 2008 and my mothers mom this january past . I wanted my moms mothers day to be extra special and boy was it at the Iberostar Grand Hotel in Montego Bay. My mother was treated like the queen she is and she e...
Read More On Citysearch CSMobileUser 5/22/2009 - Grand Travel = Grand VacationWe recently returned from a vacation to El Dorado Maroma. The hotel was intimate and beautiful. The landscaping and surroundings are very tropical. The service at this hotel went well beyond our expectations. Everyone is friendly and welcoming. They take the time to get to know you. They remember your name and your favorite drink. We were originally scheduled to go to El Dorado Seaside and...
Read More On Citysearch cben184 5/12/2009 - What a Fabulous time at Riviera Maya!!We went to Riviera Maya in Feb 09 and stayed at Barcelo Maya Palace. We thoroughly enjoyed every minute of it. We went to Riviera maya when Media was spreading the news about "Violence in Mexico" and Cancun area was affected by it. We did not notice any thing different than what we experienced before, that means friendly atmosphere. We took excursions, went to Playa Del Carmen and everything was ...
Read More On Citysearch PepSea 5/12/2009 - Tony Hill always comes through!I will always recommend Tony and Grand Travel for all my vacation needs. Tony goes out of his way to find me the best vacation at the best rate. He's been my travel agent for 9 years and I'll be getting away in Playa Del Carmen this March. Thanks for all the years!
Read More On Citysearch WilliamOrkan123 2/11/2009 - Amazing HoneymoonMy fiancee, now husband, and I hired Jay to plan our honeymoon. We had traveled to the Caribbean before and been disappointed by our previous trip. Jay was very knowledgeable on the places he suggested. In fact, the resort he suggested ultimately for us in Jamaica, he had been there personally and assured us that he only referred his clients to destinations he would take his own family.
We ...
Read More On Citysearch EandEVargas 2/4/2009 - "Jay" The Best Travel Agent!I have been traveling using Grand Travel & Cruise for the last 10 years. I wouldn't try to shop online or elsewhere because the experience I've had with Grand Travel (Jay Islam) has been absolutely exceptional. You talk to Jay, who is knowledeable and will be there for any questions or concerns and that has many options of where to travel. I personally don't like booking vacations online because ...
Read More On Citysearch 00812 10/28/2008 - Best Travel AgentI booked a trip with Jay @ Grand Travel and Cruise on September 26,2008 for our 30th Anniversary.I had been planning our trip through the internet . I also called several travel agents. Only to be told they would call me back later. (no such luck) A friend told me about Jay at the Grand Travel & Cruise. From then on Jay not only planned our dream vacation, he also guided me on what I need...
Read More On Citysearch Dollya 10/1/2008 - Excellent customer serviceI booked a trip with Grand Travel in Cruise in January along with 7 other people to take a trip to Jamaica in August. Well when it was time to go on the trip, we ended up with only 3 people going. Throughout this process I was calling Jay, and was having him take people names off that decided not to go. I know this had to be a challenge for Jay, but he did not complain one time. He made sure that...
Read More On Citysearch Sadreaka 8/14/2008 - Would ABSOLUTLEY recommend Jay at Grand Travel & Cruise!When trying to make plans for a summer vacation this year, Jay was extremely helpful. we had done a lot of research, but still had a lot of questions. Our stay was at Grand Coco Beach 06/19 -06/26. BTW, I really liked this resort, and Playa del Carmen is BEAUTIFUL. For anyone interested, I did a separate review of the hotel, etc. on TripAdvisor.
During the whole process, Jay returned al...
Read More On Citysearch CandWDiva 7/7/2008 - Awesome trip thanks to Jay! This agent gets you the best prices - I will use him always now!My husband and I booked a trip with another married couple to go to Playa del Carmen through Jay in September of 07 and our trip was June 08. Jay was extremely helpful in finding us the perfect hotel to stay with an awesome price. Because we booked so far in advance we paid about $1,000 less per couple than waiting until the later part of the year. Jay stayed in constant communication with us ...
Read More On Citysearch donalsontl 6/25/2008 - El Dorado Maroma Beachfront Hotel - Best Hotel in Mexico!We LOVED our stay at the El Dorado Maroma hotel/Mi Hotelito during the week of June 1 - 6th 2008. It is a small boutique hotel where you get the best personal service around! From the gorgeous rooms with canopy style beds to the bed out on the balcony this room is a must have. Room service is speedy and they will set up for you out on your balcony so you can enjoy breakfast while looking out over...
Read More On Citysearch RivieraMayaMama 6/10/2008 - Exceeds Expectations EverytimeMy family has ALWAYS relied on Jay Islam @ Grand Travel and Cruise for all of our vacation plans. I have confidently referred many friends to his agency. He is the most well informed/travelled travel agent. I would never consider using anyone else after being introduced to him. He is THE BEST at what he does, when I am fortunate enough to utilize his services, it's like calling up an old friend....
Read More On Citysearch sbjdhj 3/26/2008 - Super Customer Service, Attention to detail.HI JAY!
Words cannot express how wonderful our room was!!!!!!!!!! We had the best out of everyone:)
You can definitely count on us for our next destination!!!!
We had a wonderful vacation at Marival Resort in Puerto Vallarta and are very grateful for your wonderful help in making it that way!
And thank you VERY much for the wonderful seats on our journey's to and from....they were pe...
Read More On Citysearch JenniferSocha 3/24/2008 - Very Professional, Superb service and follow up.Jay:
Thanks for your professional help in arranging my families March 2008 vacation to Rome, Italy. Everything went smoothly.
I?ll certainly use your agency when I take my next Trip!
Jerry Hendrick
Stafford, Tx
Read More On Citysearch JerryHendrick 3/18/2008 - Great ServiceLiz at Grand Tavel and Cruise is the best travel agent ever!. She booked a trip for my family at the wonderful 5 star Iberostar Paraiso Maya.We had a wonderful vacation! Her knowledge and advice about different vacation destinations is always very helpful. This was 7th time we booked our vacation with Liz. Thanks for your fantastic and friendly service.
Bambi Fawn and Family
Read More On Citysearch bambifawn 3/12/2008 - Best Mexico Golf VacationSome friends and I were looking for a quick golf get-away, and were having trouble finding the right accomadations and opportunities to play golf. Jay and his associates at Grand Travel and Cruise came through and set-up an outstanding Mexcio Golf Trip. The service provided by Jay is first class, he checked us in on our Continential Flight and even had us pre-registered at the Hotel. Our destina...
Read More On Citysearch darrenbusker 3/8/2008 - Best time!My dad (Jay) takes our family on ALOT of trip and I think the best time was when we did Canopy also known as Zip treck it was the best ever! and all the agents are so kind and sweet to all our customers!
Great job Grand Travel!
love Kareena Islam
Read More On Citysearch Soccergirl512 3/7/2008 - Tony Hill # 1 Travel AgentI have had the pleasure of working with Tony Hill for almost 2 years now. He is a wonderful travel agent to work with. Whenever I contact him, usually about a trip to Vegas, he immediately looks into it for me. He always helps to get the best deals and prices and usually gives me good advice. He is currently working on another trip to Vegas for me as I type. I have referred a couple of frie...
Read More On Citysearch berksgirl 3/7/2008 - Tony Hill is an awesome travel agent and he knows his stuff!Tony w/ Grand Travel has been my agent for so many years I can't remember how I traveled w/o him! He is very knowledgeable about Mexico, Vegas and everywhere else he has sent us. He knows exactly the best resorts to stay at and he always gets us a great price! I just simply tell him where I want to go and he finds me the best deals at incredible hotels. Sometimes when we don't care where we g...
Read More On Citysearch janbletsch 3/6/2008 - Vacationed like Rock Stars in MexicoMy wife and I usually book things ourselves to find "deals." Well guess what...Grand Travel knows the great resorts and can get no charge upgrades. It was well worth spending a few hundred dollars more for Grand Travel's knowledge and contacts. The resort management are friends with the people at Grand Travel, and they treated us like VIPs. Wow!!! Definitely worth trying Grand Travel.
Read More On Citysearch MikeEngle 3/6/2008 - #1, great and amiable customer service rep.I had an opportunity to deal with Tony Hill, and he was very helpful, amiable and answered all my questioned. My trip was to Cancun, Mx and I got feedback on travel from him. He deserves a raise. I will definitely do business again with your company and most of all Tony will be my rep. He helped figure out how to get the best value out of our travel budgets. Your company provided excellent tr...
Read More On Citysearch almaP 3/6/2008 - Tony Hill is Phenomenal!!!I've been been working with Tony Hill for about 7 years now and he is the absolute best travel agent ever! He helped me plan my destination dream wedding in Jamaica, my ultra fabulous trip to Puerto Vallarta and soon I'll be setting up my next stress free vacation with him. Tony always recommends the best places to stay, the best times for travel and the insider travel tips. I'm a girl that l...
Read More On Citysearch Miatag 3/6/2008 - #1, great and amiable customer service rep.I have had an opportunity to deal with Tony Hill and he was very helpful, amiable and answered my questions. My trip was to Cancun, Mx and got good feedback on travel from him. He deserves a raise. I will definitely do business again with your company and most of all Tony will be my rep.
He helped figure out how to get the best value out of our travel budgets. Your company provided excellent t...
Read More On Citysearch Alma1 3/5/2008 - Great Service!!Jay:
Trip was nice.
Thank you for your attention to detail. I look forward to booking with you in the future.
J Cruz
Read More On Citysearch JmCrz 3/5/2008 - Great Travel Agent!!!!Hey Jay and Liz!! I just want to say thank you for everything that you?ve done to make my vacation in Las Vegas a wonderful experience. The upgrade at the MGM Grand Hotel was amazing and absolutely beautiful. I will definitely continue to use Grand Travel for all of my travel needs!!
Read More On Citysearch girltravel 3/5/2008 - Great Customer Service!Jay -
Thank you so much for all of your hard work. We really enjoyed the
trip . . . just not long enough tho. The resort was very nice and
beautiful. also thank you for the upgrade and the round trip
transportation. I hope to talk to you soon about our next trip!!!
Read More On Citysearch ymccroskey 3/2/2008 - Best Vacation Advisor!!We have been using Jay at Grand Travel and Cruise ever since 1994. He always came through for us. Our last vacation was to Barcelo Tropical Resort in Riviera Maya. We asked him to put us in a all inclusive resort with easy access to beautiful swimming beach. We went with another couple and he got both of us complementary upgrade to oceanfront Jr. Suite right next to each other. It was great, we e...
Read More On Citysearch Lkolonsy 3/2/2008 - Jay Rocks!Jay Rocks! My mother and I decided to surprise my sister with a surprise trip to Vegas for her 40th birthday, and Jay helped us plan the trip. All three of us had never been to Vegas, and we were a little apprehensive about which hotel to go with. We wanted to make it a trip of a lifetime for my sister, and ALL his recommendations were right on target! He was able to upgrade our hotel room fo...
Read More On Citysearch Gingmeister 2/8/2008 - BEST TRAVEL AGENT. Jay knows the best hotelsJay,
My whole Family and I want to thank you for all your help with our wedding. You made this wedding go just as planned and some. We were very happy with all the help and planning that went into this trip to the Riveria Maya Mexico. You didn't only take care of me and my new wife, but also 20 other of my friends and family. I will always get your advice before I go on anymore vacations beca...
Read More On Citysearch joshz26 12/5/2007 - Best Travel agent I have ever usedJay,
You're the Man!
Thank you so much for recommending Barcelo La Joya de Mismaloya. The resort is very beautiful and picturesque and the service and offerings are impeccable.
We all agreed that it was the best family vacation we've had so far and we are sure to do it again. As you promised, we did get the upgrade. Our suites were located on the seventh floor right next to each other wi...
Read More On Citysearch barryakinola 8/29/2007 - the best family vacation, without any doubt!!Hi Jay,
You're the Man!
Thank you so much for recommending Barcelo La Joya de Mismaloya. The resort is very beautiful and picturesque and the service and offerings are impeccable.
We all agreed that it was the best family vacation we've had so far and we are sure to do it again. As you promised, we did get the upgrade. Our suites were located on the seventh floor right next to each other...
Read More On Citysearch Citysearch User 8/14/2007 - Best Destination Knowledge and Great Customer ServiceI would like to thank you for your excellent professional service you displayed in coordinating our Jamaican vacation. Your expertise in selecting the resort was greatly appreciated. The Couples Resort was everything that you said it would be. We had a great time and hope to do business with you again in the near future. I will not hesitate to recommend your company to all of my friends.
Onc...
Read More On Citysearch shelarm 8/2/2007 - Great customer service and Great SuggestionJay...my entire family would like to thank you for such wonderful accommodations.
We loved the hotel, room, food and the staff was wonderful.
Everyone greeted us with a smile.
It was clean, they upgraded us to 2 bedroom, 2 bath with and ocean view. They had us down for "Premium Members" and even
delivered a bottle of wine with fruit on the 2nd day. I am glad you have such a great contacts...
Read More On Citysearch geozakis 8/2/2007 - Grand Travel Number 1 in HoustonWe have used Grand Travel to book our trips since 2000. They have always been GREAT! Tony Hill has been a great help and provided excellent recommendations and support for our many bookings in Mexico. He really knows the Cancun and Playa area, and hotel management. Tony seems more like a friend then just a travel agent. We always share our experience and vacation photos with him. We would highly ...
Read More On Citysearch jadair 7/30/2007 - Vacation with care!!Jay, thank you for arranging everything for us at Sabor Cozumel ...everything was perfect. You always make such an effort to please us...the couple with us was absolutely enchanted. everything was simply marvelous....especially the meals, the upgrade to Pool Terrace room....great to walk out your room into a pool...please convey my thanks to carlos, enrique, oscar, and marcos...these people went...
Read More On Citysearch Citysearch User 7/17/2007 - Very Knoledgable Agent and super customer service.When I called Grand Travel and Cruise they took care of everything, even I got a complemenray upgrade.
To confirm I was able to put deposit on a package and paid the rest by stallment which worked out great for me and my friend. Also My agent Jay mentioned to me that they only focus on Value added Vacation Package which allowes them to locate the best value packages quicker. My Playa del Carmen ...
Read More On Citysearch hofferman 1/23/2007 - Exceptional service, very knowledgable and best priceThe agents are friendly and they found me the best price even after other agencies said there was no way to get a good deal for the dates I wanted. I would highly reccomend Grand Travel. They even got my room upgraded at no additional cost,
Read More On Citysearch thill2007 1/5/2007
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