CSI Waste Services - Cincinnati Reviews
Reviews from Citysearch
Overall Rating
- Above average
Read More On Citysearch tkrapeir5 5/14/2010 - CSI Waste - Is a waste in Erlanger.
Read More On Citysearch JD87 4/16/2010 - Dispatcher Doesn't Have a Clue
Read More On Citysearch TRexx 3/2/2010 - Can't get much lazier than thisI called early morning before the pick up of two doors to see if there was anything ?special? that I needed to do for the trash folks to take them. The rude operator advised me that there was no procedure and they will probably be sending another truck to come by later. I asked if there was a way to verify this. She says that there is not because her dispatcher does not come in until 830. I a...
Read More On Citysearch Covington41011 11/20/2009 - Pissed in ErlangerThe customer service is horrible. I called the night before 'trash day' to have a mattress picked up. Trash day comes and my mattress is still laying there. I called 2 more times the same day and the operator (Theresa) said they will send out a truck to pick it up. Now, nothing. Mattress is still sitting there. A represenative from CSI should really read some of the reviews, all negative. ...
Read More On Citysearch sixman 10/24/2009 - There is no business reason for this company to survive.I am the last one on my street to continue the service with CSI because I don't like monopoly, but I am very disappointed with this company. If there is another choice, I will switch today.
The price for CSI is even more expensive than the Rumpke which has slightly better service. That is the first ridiculous thing. Second, the service is not reliable. I had more than twice in the past year t...
Read More On Citysearch CincyBear 10/19/2009 - Worst Customer ServicePossibly the worst customer service experience I have ever had, has been with CSI. Because I live in Covington and CSI contracts with the city, I was basically told I had no right to complain because I got my refuse collection for free ? as though I do not pay city Taxes! The handling of the waste cans is unsanitary and they destroy the cans on a regular basis. I have forwarded my complaints to t...
Read More On Citysearch Furious Customer 9/23/2009 - High-priced AnnoyanceThe price of my service almost doubled from 2006 once CSI merged recently. The price increases were gradual, given the increase in fuel surcharges especially in 2008. As that gas is now almost half of what is was, no reprieve of the fuel surcharges were forthcoming. Once CSI merged, bill went up by another twenty dollars...just because they merged.
Pick-up will miss recycling from time-to...
Read More On Citysearch Weaslespit 7/13/2009 - Erlanger, KyThe city just signed a contract with CSI and the first pickup for my area was Tuesday 7/7/09. My trash was put out the night before as instructed on the card they sent letting me know the day for pickup. I waited all day and all night Tuesday along with everyone else in my neighborhood. Called CSI this morning the woman I spoke with was very polite and said she would get in contact with them. I c...
Read More On Citysearch bj57 7/8/2009 - NO online bill payThe only thing that upsets me is that csi doesn't have a online bill pay.. and now they have merged with allied and they have online bill pay so they should allow us to be able to link to the allied and pay our bill online along with the many other customers they have.
Read More On Citysearch ohiogirl23 7/7/2009 - I pity those living in cities with CSI contractsBasically have the same complaints as everyone else. TERRIBLE customer service! I've even asked to speak with management only to find that they're just as unconcerned with customer satisfaction as the snotty lady who answers the phone. They only offer recycling pick up every two weeks (for the same cost as weekly Rumpke removal) and 75% of the time they don't show. This means at times I build up ...
Read More On Citysearch daytonky 1/6/2009 - not happy with csi serviceWe just bought a house and everyone told us that csi was the trash company to use i got the number and called. i ordered 2 trash cans and waited 1 month to receive them finally after talking to the same female 5 times in the same month and being charged for them on my bill she finally gave me the supervisors phone number in cincinnati. it took him 3 days to get them out here. today is the day a...
Read More On Citysearch consofcsi 1/2/2009 - Relatively speaking...I'm sure the experience is highly dependent on the specific customer service rep you reach at any company and the specific driver in your area, but I just "canned" Rumpke and went back to CSI after a 2 year experiment. The Rumpke drivers continued breaking my purchased can (and I was forced to continue repairing it) until they managed to break it badly enough they wouldn't pick up my garbage. C...
Read More On Citysearch krsnet 9/22/2008 - to much negativei have been with CSI for a long time. I have found there service to be quit good. I have recently had to change names on my bill. I did not have any hassel . I have found there customer service to be quit helpful. Thank you. We should be glad that there is a service that takes the time to get the information they need to give you the service you are paying for. Thanks CSI for many years of wonder...
Read More On Citysearch darlenesimon 8/18/2008 - avoidtheir phone people have no people skills and can't follow thru on a simple order to pick up additional items which they get paid more for, very, very unreliable...never use again, I had to dispose of the items myself
Read More On Citysearch jyoung4256 7/4/2008 - Run As Far As You CanThis company is really bad. Half the time they skip my street. I used to recycle, but they missed me so much I quit. I used to call, but now they leave you on hold for a half an hour. Who has time for that? The customer service people never act like they really know anything about recycling. They say they'll send someone back, but they never do. One time they refused to take my newspapers ...
Read More On Citysearch CyndeeLou 2/19/2008 - By far the worst service in town!Even from a commercial perspective, this company is terrible. I have to place 4 calls to get service provided and am always told another excuse as why they have not do anything yet. After two (2) different go arounds with their service and customer service department, I have finally had enough. I have never spent so much of my time trying to get something serviced. After this last go around, ...
Read More On Citysearch AndreaStrunk 2/7/2008 - I understand BUT
I understand the people that are upset, BUT where do you live?? CSI has two locations OH & KY and the best I have seen is in KY. The guys are friendly and when they forget to pick something up they come back and get it that day. In Covington they pick up everything that is layed out and in the other towns too. I hope it isn't KY you are having problems with.
Read More On Citysearch nitro201 9/23/2007 - Not interested in their customers, only their bottom line.I would not recommend CSI to anyone. They charge more than the competitor (Rumpke) and offer you less. They recently changed their pick-up to ONLY items in a CSI container. This means that if you have more garbage than will fit in the conatiner they provide they will not pick it up. This can mean you have to save that garbage another week! How great is that?
I just called to cancel our se...
Read More On Citysearch mkuhn 9/6/2007 - Horrible horrible horribleThis company is a joke. They alledgedly provide a service - a service for which they bill you 3 months in advance. Thats right. They expect you to pay for three months of their "service" in advance. Does the gas and electric company bill you three months in advance? Cable or satellite tv? Nobody - nobody gets away with billing their customers three months in advance - and their service is...
Read More On Citysearch ti5019 3/9/2007 - lost, we'll take care of it, your call is important to usthey can't find my house!
throughout my 4 year history with CSI, i haven't had many complaints. i put the waste and recycling out, and they pick it up. i pay my bill and they continue to pick stuff up.... until last june that is. formerly an isolated event that our trash or recycling would get missed, now it happens like its taking maalox... with regularity! i have fond memories of call...
Read More On Citysearch looey 8/21/2006
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