Lighting By Gregory Inc Reviews
Reviews from Citysearch
Overall Rating
- GO SOMEWHERE ELSE - YOU HAVE BEEN WARNED!
Read More On Citysearch by ceiling fan buyer at Citysear 6/18/2011 - DO NOT PURCHASE FROM THIS COMPANY!
Read More On Citysearch by WendyNola at Citysearch 1/19/2011 - WORST & RUDEST SHOP EVER
Read More On Citysearch by max p at Insider Pages 10/8/2010 - DONT PUT YOURSELF THROUGH IT...HORRIBLE CUSTOMER SVC!
Read More On Citysearch by margaret E at Insider Pages 10/6/2010 - FRUSTRATING VENDOR
Read More On Citysearch by brad a at Insider Pages 9/13/2010 - Customer Service Atrocious
Read More On Citysearch sylviacat 9/9/2010 - HIGHLY UNSATISFACTORY
Read More On Citysearch by Susan L at Insider Pages 9/9/2010 - WORST CUSTOMER SERVICE EVER
Read More On Citysearch Sparky1234 7/19/2010 - SCAM ALERT
Read More On Citysearch by Marie E at Insider Pages 7/19/2010 - Andy C
Read More On Citysearch by Andrew C at Insider Pages 7/12/2010 - do not buy from Lighting by Gregory
Read More On Citysearch OneCust 7/2/2010 - Do not shop at Lighting by Gregory
Read More On Citysearch by OneCust P at Insider Pages 7/2/2010 - Beware** Lighting by Gregory LBG ***
Read More On Citysearch Citysearch User 5/13/2010 - dissatisfied
Read More On Citysearch Citysearch User 3/3/2010 - big store!
Read More On Citysearch Citysearch User 3/2/2010 - good people. period.
Read More On Citysearch Citysearch User 3/2/2010 - i would go nowhere else for lighting
Read More On Citysearch Citysearch User 3/2/2010 - nice pricings
Read More On Citysearch Citysearch User 3/2/2010 - the absolute best lighting dealer in ny. period.
Read More On Citysearch Citysearch User 3/2/2010 - Do not buy from this company!
Read More On Citysearch Citysearch User 2/24/2010 - great people to help you find what you loveWife and I wanted to replace our 30 year old chandelier as a valentine's present to eachother. We hadnt shopped for lighting in..about 30 years! Our daughter suggested we go online. We found Lighting by gregory and there was so much product in dizzies the mind. Fortunately you can also call and get a real human on the phone. What a concept! We told them what we were looking for and what we wanted...
Read More On Citysearch JackRabbit3001 2/16/2010 - Easy ReturnI dont blame LBG for the broken product, hence the five stars, but yeah. our floor lamp came busted up pretty good. It just looked like the delivery guys were throwing it around carelessly.
What was great though was how easy returning the thing was. I called on a monday, real friendly girl took all my information, promised me the lamp in a week and i had the new one by the same friday. Didnt p...
Read More On Citysearch TKaberle 2/14/2010 - great pricesThe showroom is huge, and has just been remodeled according to the salesgirl. So it can be tricky to find everything you want without some help. But i will tell you i was absolutely baffled by how far they beat everyone else out there. I was convinced i was gonna be handed a refurbished light. But sure enough, brand new, in original packiging, without a blemish on it. They say theyve been working...
Read More On Citysearch JackieBee 2/1/2010 - gorgeousi mean, yeah, the prices are really great. and the folks in there are definitely not your average cranky new yorker. but i just wanna say the place is absolutely beautiful. i might have paid admission. lol.
just alot to look at and play with. if they put the word 'museum' on the front i wouldve belived it. sweet find in the big city.
Read More On Citysearch PuzzlePeace 2/1/2010 - Lowest Prices, Better Customer Service Than My Local Lighting Stores
Read More On Citysearch Citysearch User 1/20/2010 - Don't buy here
Read More On Citysearch Citysearch User 1/19/2010 - Nothing But Good Things To SayI agree with everyone on the page about the Gregory Lighting company. Some of the friendliest people youll meet in NYC, they know what theyre talking about and dont try to rip you off. It does get busy on the weekends though so if you can get in there on a business day I'd suggest it. Took half the time on a Monday that it took on a Sunday to find similar stuff.
Read More On Citysearch MurchineMan 1/18/2010 - I wish I had known
Read More On Citysearch Citysearch User 1/18/2010 - the besti went to the website for lighting product and came away very happy. the representative was friendly and knowledgable and helped me find a track light for my kitchen. i even hung up to comparison shop but ended up coming back when i realized they were cheaper back where i started! so happy with my shopping experience
Read More On Citysearch AlAlbert 1/5/2010 - excellent website for fans
I found the ceiling fan ordering process over complicated. Every other website bogs you down with trying to run all over the site tracking down all the little parts. I called Gregory Lighting and they made it very simple. They showed me how all of the options for every fan on their site is listed right beneath the picture. Every compatible blade, light, drop rod or anything is all right there. So...
Read More On Citysearch bronsonbarry 1/5/2010 - Fine Light Store For The ElderlyAs an elederly man, I am not so talented with online just yet. But my daughters encouraged me to try using the computer they purchased me for my birthday. I quit several times out of frustration in my attempts to purchase a simple floor lamp for my foyer. Eventually I came to Lighting From Gregory. I found their website most simple to manage and when I had questions with the "shopping cart" the p...
Read More On Citysearch CMChatterwick 1/5/2010 - easy shoppingLighting by gregory was a very easy shopping experience. website was very simpe to get around. price was way less than the other sites i saw. had to return one product cus i ordered too many (my fault), and it was done and credited back to me within a week. no complaints. good site.
Read More On Citysearch Bommy 12/2/2009 - happy customermy sales rep was great at discounting the product. they already had the lowest price i found online, but he cut another 10% off when i asked if it was his best price. theyre really friendly. its good too cus theres SO much stuff on the site i almost didnt know where to begin. they were friendly, knew their stuff, and the product got here in days not weeks. great company.
Read More On Citysearch BlackJack1980 12/2/2009 - couldnt be happier with gregoryWe had our heart set on a Quoizel table lamp that other websites said was disconitnued even though its on their website. We found gregory lighting and they also showed the product. the rep checked and told us the same news, but instead of hanging up they worked with my wife and i to find the perfect lamp to substitute for us. He gave us a discount for our trouble and the product was here by the e...
Read More On Citysearch MichaelJosephNYC 12/2/2009 - The Extra MileI was in need of a particular glass shade for a very expensive chandlier I had bought many years ago. The representative explained that the glass shade was not shown for sale on the website. Instead of using this as an excuse to not help me with what was an admittedly small sale, she did the opposite.
She called the manufacturer, got pricing and availability and sold it to me on the spot. An ...
Read More On Citysearch QueenNadine 12/2/2009 - do not shop here....NO RETURNSI've bought lighting here and have had to return items that I didn't like or weren't necessary and they refuse any returns! Do not buy your lighting here, there are many other on-line vendors who will stand by their products and your purchases!!!
Read More On Citysearch abhan 10/20/2009 - Ignore These Other Reviews!!Im sure its possible some people have had problems with LBG, but personally speaking I dont shop anywhere else. Ive never had a problem with customer service, i have no problem sending emails - it is an internet company!!. THey always respond to me, and when i need to call they answer. Sabrina in customer service is brilliant. I use LBG for all my fan needs and anytime theres a hiccup shes right ...
Read More On Citysearch FanMan 10/13/2009 - Best Lighting Store I FoundI had a big remodeling job to do this summer and I went with Gregory Lighting. Im not really good with computers and my daughter suggested them. The page was very easy for an old lady like me!
Even still i needed a little help and when i called i got a lovely young lady named Desiree and she held my hand through the whole process. The pricing was the best and the product arrived right when she...
Read More On Citysearch JeanieBeenie 10/13/2009 - I would've given it MINUS five, if I couldI wish I read these reviews before making a purchase at Lighting By Gregory! My shopping experience in this online store turned out to be a neverending nightmare. The items I ordered online arrived broken (both pieces). As I opened the two boxes, I saw that they weren't well packed at all. And now it is taking the company over THREE weeks to issue me a return label, so that I can mail the two lig...
Read More On Citysearch ShopGirlWI 10/8/2009 - If I could give it -5 (minus five) stars, I would.Oh, how I wish I read these reviews before making a purchase at Lighting By Gregory! My shopping experience in this online store turned out to be a neverending nightmare. The items I ordered online arrived broken (both pieces). As I opened the two boxes, I saw that they weren't well packed at all. And now it is taking the company over THREE weeks to issue me a return label, so that I can mail the...
Read More On Citysearch Citysearch User 10/6/2009 - terrible servicePlaced an order for 15 chandeliers on August 6th, and it is now August 21st and they're telling me that the manufacturer is experiencing some delays, and that they won't ship out until next week. It would be nice if they had notified me in any way, shape, or form bout they delay, but I got nothing at all.
Read More On Citysearch henrybear 8/21/2009 - TERRIBLE. PRODUCT NEVER RECEIVED. CUSTOMER SERVICE RIDICULHavent recieved product. Cant get response.
Read More On Citysearch Drmikeg 7/8/2009 - Lighting by Gregory is TERRIBLEI should have checked the reviews first. This place SUCKS. 3 weeks later and I haven't recd my order. I contacted them 10 days ago and received a template response that said it would ship on a certain date but the date was left blank.
Read More On Citysearch Citysearch User 7/8/2009 - HORRIBLE CUSTOMER SERVICEAFTER READING THE NUMEROUS NEGATIVE REVIEWS OF THIS STORE, IT IS SHOCKING THAT THEY ARE STILL IN BUSINESS, ESPECIALLY IN THIS ECONOMY. I ORDERED SEVERAL LIGHT FIXTURES TOTALNG ABOUT $200 AND WHEN I TRIED TO RETURN THEM I WAS TOLD THAT THEIR POLICY IS NO RETURNS UNDER $50. I EXPLAINED THAT MY PURCHASE WAS ACTUALLY FOUR TIMES THAT B/C I ORDERED SEVERAL OF THE SAME ITEM AND WAS FLATLY DENIED A REFUN...
Read More On Citysearch kjfnyc 6/18/2009 - Bad news - awful company - scamLighting by gregory has an awful record of customer service. As I experienced and based on the other reviews, it appears that they also try to scam customers. Here is the scam: LBG's website adds additional quantities to an order. When you write, they ignore you. Then, you receive multiple quantities. When you try to return the extras, the customer service department ignores you and blames ...
Read More On Citysearch Citysearch User 4/6/2009 - Order partially delayed; eventually cancelled with little communication...
Thought Lighting By Gregory was a refreshing on line retailer. Had what I was looking for and more. Great prices and free shipping (with a minimum purchase) to boot. However, I received an order packaging slip with a partial order stating that all items had been picked and shipped. I emailed customer service and several days later received a message that item was on back order with the factory (2...
Read More On Citysearch Citysearch User 4/3/2009 - This store doesn't really have any merchandisePlease save yourself a big hassle and DO NOT SHOP HERE! I bought one thing a few years ago for a bathroom and when it arrived it didn't fit. I could not return it, was told only store credit for the price difference between this item and the lower priced item I chose to replace it. I have tried for 3 years to use my store credit (over $300). Every order I place is accepted as if they have the...
Read More On Citysearch JustineCase 2/24/2009 - WARNING - Be Very Careful with this companyThe web site did not state that a fused plug was required but not included; or that professional installation was required for the lights I ordered. The return policy says items less than $30 each may not be returned. Customer service was not at all willing to make any concession even in view of the misleading web site description.
If you use this company, read and reread the return policy VE...
Read More On Citysearch Citysearch User 12/9/2008 - I LOVED this place!!!!!I needed three floor lamps very quickly and the employees went out of their way to track down the items I needed and get them to the store. The lamps arrived quickly and I got superior customer service from everyone I talked to. Everyone was helpful, pleasant, knowledgable and always returned my calls. I will definitely shop here again.
The added bonus is the savings I received as opposed to ...
Read More On Citysearch Citysearch User 10/29/2008 - Simple and WonderfulI just received my purchase from Lighting by Gregory in the mail and I couldn't be happier. In an age where it seems nothing is ever easy, this has been the most effortless purchase I have ever made. My wife and I are extremely impressed with their customer service and their excellence makes me want to order more lights. Highly recommended!
Read More On Citysearch Citysearch User 10/29/2008 - Don't vaste your time and nerves!!BEWARE!!!One of the worst experiences ever.Ordered the product-charged for it-only to wait for 3 months with countless calls and no product received.I was lucky enough to get my money back.
Read More On Citysearch monch984 9/14/2008 - CAUTION-Lighting by gregory very dangerous dont shop thereMy experience with lighting by gregory is really bad it its a very long story to explain but it is really similar with most of the reviews i have read what i tell everyone is that if you are trying to look for lighting fixture, look somewhere else AVOID LIGHTING BY GREGORY you will have problems if you shop there.
Read More On Citysearch Citysearch User 8/12/2008 - I guess they forgot...After waiting past the expected time of arrival, I had to cancel. They did however offer a discount, too late though; I had to have a fan installed the next day. NOW, 2 weeks after the cancellation, I am still waiting to be reimbursed. I guess they forgot about that too.
Read More On Citysearch Citysearch User 6/17/2008 - BIG MISTAKE TO DO BUSINESS WITH LIGHTING BY GREGORYLighting by Gregory (LBG) is a customer service horror show. I ordered eleven Lightolier recessed light trims in two different finishes. Because prompt delivery was very important to me, instead of ordering from the website I called LBG to be sure the trims were in stock. The phone salesperson said they were, so I placed an order with him. In a timely manner (a week or so), I received the trims i...
Read More On Citysearch masfamoso 6/4/2008 - NIGHTMARE ON BOWERYLighting by Gregory (LBG) is a customer service horror show. I ordered eleven Lightolier recessed light trims in two different finishes. Because prompt delivery was very important to me, instead of ordering from the website I called LBG to be sure the trims were in stock. The phone salesperson said they were, so I placed an order with him. In a timely manner (a week or so), I received the trims i...
Read More On Citysearch Citysearch User 6/4/2008 - Will take your money and not ship!Don't order from this company!!! Ordered 3 fans. Only one came even though I had shipping confirmation for all. Called customer service; left vmail and they never called back. Called them again and got the rudest woman. She said Minka (the two fans which didn't arrive) had their shipping system go down so they couldn't ship for another week. After 3 weeks, no shipped fans!!! Thought I was getting...
Read More On Citysearch eShopper 6/1/2008 - Will take your money and not ship!Don't order from this company!!! Ordered 3 fans. Only one came even though I had shipping confirmation for all. Called customer service; left vmail and they never called back. Called them again and got the rudest woman. She said Minka (the two fans which didn't arrive) had their shipping system go down so they couldn't ship for another week. After 3 weeks, no shipped fans!!! Thought I was getting...
Read More On Citysearch Citysearch User 6/1/2008 - WORST EXPERIENCE OF OUR RENOVATIONAbsolutely horrible experience in every way and still not resolved. We were promised, and I mean assured, that the fixture would be delivered within 10 days. We were very clear that we needed it within that time frame and we would not purchase it without that assurance. That was 2 months ago.
In the meantime, they are impossible to track down on the phone. When we do come in store or get a hol...
Read More On Citysearch sofrustrated 5/28/2008 - Would NOT RecommendSix weeks after purchasing a chandelier which I was told would be ready for pick up in 2 weeks, and I'm still waiting. I called today and was told it would be another two weeks. This is the first time I'm hearing it's on back order. They couldn't be bothered to let me know until now. And even then there was no apology, explanation, nothing.
After having read some of the previous reviews, I'm ...
Read More On Citysearch seattlemiller 5/15/2008 - HORRIBLE EXPERIENCEThis place should be avoided at all cost. My wife and I had to wait more than 2 months to get our fixtures delivered. When we finally got the merchandise, we found out that that the fixtures were scratched. My wife pointed it out to one of the sales folks and the store manager started yelling at her. The manager's name is Joe Horowitz and he is UTTERLY RUDE and obnoxious. He was trying to convinc...
Read More On Citysearch idam 3/27/2008 - Avoid at any timeThis place is unethical and unprofessional and I would highly recommend avoiding them at all costs. They delivered us a broken light and three months later, we still have a broken light and the company refuses to give us our money back. This was after we had left about 20 messages which went unreturned. As for the light, they told us that they don't care if we throw it away (literally) and tha...
Read More On Citysearch eugen22 3/3/2008 - Avoid Lighting By Gregory Like the PlagueOf all the internet purchases I have made this is by far the worst experiance. Lighting By Gregory charged my credit card for the purchase even though they did not have the merchandise in stock, customer service does not answer the phone and they seldom respond to e-mails. After 1 1/2 months they fianlly picked up the telephone and indicated it might be another month before they could deliver ...
Read More On Citysearch alphablue 1/3/2008 - BEWARE!!I purchased two vanity lights here which turned out to be something other than I expected. I then discovered that Lighting By Gregory charges 50 PERCENT of the purchase price to return a product. Internet shopping is risky, and chances are greater you'll need to return the products you buy. DO NOT SHOP HERE. BUY YOUR LIGHTING PRODUCTS SOMEWHERE ELSE! THIS IS TERRIBLE CUSTOMER SERVICE and is a bla...
Read More On Citysearch Citysearch User 10/19/2007 - bad customer serviceDO NOT buy from this company. I recommend going to the 100's of other websites for your lighting! I am an interior designer and order ALOT of lighting online. They sent the wrong sconce to me and to get customer service to call you back is next to impossible. I sent 3 emails and called twice before I could reach an answer and then I was told that there is a 50% restocking fee for the sconces that...
Read More On Citysearch Citysearch User 8/9/2007 - Great Products, Terrible Customer ServiceWe spent over $5k on lighting there in the past year, and each time were frustrated by the general rudeness of the staff but put up with it because the products were so good. Just went back this week to start another renovation, and this time the sales clerk was so rude I just gave up and took the whole order to another store entirely (which, btw, has an equally GREAT selection). My recommend: ta...
Read More On Citysearch hdmmdh 10/18/2006 - Amazing Service and Knowledgable StaffI recently went to Lighting By Gregory to purchase a lamp for my bedroom. I was in shock by their huge selection. They had a showroom with three floors of lighting. I was amazed at how many options there were. I purchased a table lamp and when the shade broke two weeks later, Lighting by Gregory replaced it for me, free of charge. I highly reconmend this place.
Read More On Citysearch dsantiago676 4/6/2006 - Amazing SelectionHIGHLY RECOMMENDED. I am a contractor and regularly shop at Lighting By Gregory and LightingByGregory.com. Their customer service is amazing and their section is huge. I recently needed a discontinued fixture for a client that wanted areplacement light for their kitchen, just in case the one I installed broke. The sales staff couldn't find the piece (since it was discontinued) but sent me rep...
Read More On Citysearch Citysearch User 4/6/2006 - disappointed by gregorySorry Folks....
DO NOT SHOP AT LIGHTING BY GREGORY!!!! We were so disappointed with the service, degree of expertise, and general attitude of everyone in the store. They told me my fan would be there the next day (i had scheduled with the electrician) and then they unappologetically informed me that it would take two more weeks. They delivered the wrong quantity of the wrong (broken) merchandi...
Read More On Citysearch Citysearch User 9/6/2005 - LBGI've shopped in both the NJ and NY stores and have found the sales staff to be the most knowledgeable as there is, despite the hecticness of the store. They usually had what I wanted in stock or were on time with their expected order delivery. If you want the right information and the best prices, there is only one place to go.
Read More On Citysearch laurenp16 12/27/2004
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