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I was promised my pool would be done in 4 weeks. I was skeptical...but now we are in our 4th MONTH and my pool still has not been what I would call "complete". My solar panel has leaked since day one. I've made 9, yes NINE requests to get it fixed. I still have not been delivered a testing kit. My final inspection has not been done. I haven't been shown how to use the automatic chlorination syste...
As I read through all the reviews, I can relate to many if not all of them. There is not a lot of deep thinking going on within this company. Ron is a great guy, but his company gives him a very bad name. Extremely poor customer service, never answer phones or return phone calls when vm's are left. Now...in all fairness...When they installed the gunnite on our pool, they didn't bother to chec...
You rarely hear from satisfied customers. We have no reason to go to a public forum to vent frustration. Yeah, just dig a hole and fill it with water. What could be simpler? Well, once digging and construction begins, there are certain to be some unforseen problems. I must say that from my experience, Aquatic Pools took care of every snag that was encountered. Yes, it would have been nice if all...
Do you and your family a favor.....STAY AWAY from these morons!!!!! They cant even pay their employees!!!!
Have no stock in their warehouse, have to waite for them to pay their suppliers, sooner or later, before you can get a warranty part.....most of the crew speaks NO English!!!!!!! Never can get a response on problems...The only time you can get a response is when they want a check!!!!!!!
Wrong parts, dont answer their phones.
hard to schedule services, they do not connect with the pool install base for
follows ups or Preventative maintenance..
If i were to do over again I would go with someone else.
Though Aquatic seems to have the new construction and contracting industry underwater about the quality of pools that they build, they certainly do not have the residential community fooled. As many people as I know that have a pool built by Aquatic would quickly tell you that you do not get what you paid for. The work is not done timely nor is the "custom pool" anything that you thought you were...
The only thing this company did on time was cash my checks. They said they would be done in six weeks, they were not done in six months- after two years there are still issues they refuse to resolve. They said they could do the pool as we wanted, then after they cashed our first check, they started saying they couldn't do things they said they would do. When they finally dug a hole, they just lef...
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