When I called BDC Door I talked to George who went over and above normal scheduling to help me troubleshoot my garage door opener problem! Since I had read the manual and already did most of it all, he told me that it was most likely 1 of 2 problems and gave me an immediate cost to repair on both.
I was lucky that he was able to schedule a serviceman within 3-4 hours, but called an hour later...
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