Shane Co. Reviews
Reviews from Citysearch
Overall Rating
- Disappointing comments from salesman
Read More On Citysearch jw5813 4/6/2010 - Avoid my mistakeTerrible experience, PLEASE do not let them work on your jewelry. I took my wedding band in just to have a small diamond re-fastened. When I picked it up, they had polished out the brushed finish that was on my band. I returned, not once, but three times and they still can?t put something as simple as a brushed finish back on the band. To make matters worse, the band is now warped. I will now tak...
Read More On Citysearch Avoid my mistake 1/27/2010 - IT'S TRUE...BE WARNED..SHANE CO DOES NOT HONOR THEIR LIFETIME GUARANTEEWe bought our first wedding ring at Shane Co because of their Lifetime Warranty about 10 years ago. When we had our first child my husband upgraded my ring to platinum and a carat diamond as a gift. About a year and half ago I discovered a chip on my diamond, I took it in to get it looked at and to get it replaced however I was told that the warranty does not cover it. Click on this link and read...
Read More On Citysearch Citysearch User 2/26/2009 - my experience
I have purchased items from both the Denver and Minnesota Shane Companys and i have always enjoyed shopping there. I recently heard that they filed chapter 11 bankruptcy to reorganize as a company. I also heard that people claimed they were not living up to their guarantees. But when i went in there 3 days ago, not only did they replaced a chipped diamond on my wifes ring at no charge, they al...
Read More On Citysearch CJ198 1/20/2009 - No change to guarantee's or warranties!The ONLY thing that this affects is the person who purchased prior to January 12th and wants a refund. They will still take care of ALL merchandise and you are welcome to exchange. The law restricts Shane from refunding money prior to the filing. NO SERVICES WILL COST A PENNY, AS USUAL!
Read More On Citysearch photoguy1234 1/17/2009 - It is NOT business as usualMy fiance purchased a ring without telling me, proposed to me, then we started ring shopping together. I didnt like the mountings at Shane Co, so we went to go refund the ring. It hadn't even been 30 days yet (they have 60 day guarantee) and we were refused anything but store credit/exchanges because they had filed for Chapter 11, YET they are running their business as NORMAL. I am going to small...
Read More On Citysearch Hyazzzy 1/17/2009 - Shane Co NOT honoring their refund warrantyI hear you on Shane Co not issueing refunds because of filing chapter 11 bankruptcy. My fiance purchased a ring without telling me, proposed to me, then we started ring shopping together. I didnt like the mountings at Shane Co, so we went to go refund the ring. It hadn't even been 30 days yet (they have 60 day guarantee) and we were refused anything but store credit/exchanges because they had fil...
Read More On Citysearch Citysearch User 1/17/2009 - Shane Company FIled Bankruptcy and I lost out 1-15-09 DO NOT BUY HEREI bought a diamond on Tuesday Night, my girlfriend was not with me and I was told about their lifetime guarantee (which is no longer because of bankruptcy), and I was told to suprise her and I could return it if she did not like it. The next day, we both had off and went shopping and she found a diamond at another store that was much better quality. I then went to Shane to return the diamond a ...
Read More On Citysearch stevensonj31 1/15/2009 - False Advertisement
I have never been so disappointed and disgusted in my life. My husband and I went into the store in Cool Springs,Tn where we were met by several sales associates. I let my husband and the sales person talk me into putting a ring on layaway so that I could bring my diamond back at a later date to be mounted into the ring. I was told more than five different times that at anytime within a month I c...
Read More On Citysearch Citysearch User 1/12/2009 - Best customer service and "human service"I visited your Minnetonka MN store and your sales rep, Lois B., assisted me in selecting a new mounting for my diamond.
It was a most pleasant and enjoyable experience. She went above and beyond the normal customer service to make sure I was satisfied and was sure I had explored every option in my choice of a new mounting for my diamond.
In addition, my daughter and grandchildren accompanied...
Read More On Citysearch Montegirl1 8/28/2008 - Good experienceI'm not sure if other reviewers just had personality conflicts with the sales people or what, because I had a great time with Shane Co. in Minnetonka. I had already been to a few other jewelry places and was looking for an engagement ring, already with a very good idea of what I was looking for. The lady I worked with respected that and only put in what was relevant to me. She never pressured ...
Read More On Citysearch EriktheSwede 8/16/2008 - Guy proofIf you need help looking for that special gift for your loved one the staff at Shane Company will really help you out without making you feel dumb. They carry loose stones and will help you pick the correct setting.
Read More On Citysearch Citysearch User 1/22/2008 - So bad, their score is below a 7.I had been to the other shaneco store across town and had been so disgusted that i didn't think that it could get any worse. Well, all I had to do was visit the Minnetonka store. Yet again, I was greeted by a know-nothing young girl with literally pounds of make-up on. I made the mistake of bringing the boy and so they mistook us for buyers that day. If they somehow really don't work on commi...
Read More On Citysearch sarasgotgame 10/18/2006 - Star Treatment
I feel like a princess when I go to Shane Co. When I walk in, I am greeted by someone who helps point me in the right direction. They provide me with a beverage and cookies to keep me comfortable. There are plenty of people on staff so that I am always helped out right away (even during busy times on the weekends when there are 6 different couples looking at rings). Shane Co prides themselves on ...
Read More On Citysearch Citysearch User 6/8/2006 - Estimate person was briskI needed a few items to be appraised and it was like pulling teeth to get the guy to do so. He acted as if my item needed to be thousands and thousands more in order to have his time fulfilled correctly. I was not very happy with his attitude. However, I will say that their selection is wonderful, by far the best in the business and their prices cannot be beat. Very helpful if you are unsure as t...
Read More On Citysearch Citysearch User 9/18/2005 - jewelry store at its bestShane Co is a good starting point for researching any serious jewelry purchase even if you dont buy it here, youll have a pretty good idea about your options after visiting this store. Service is superb and inventory is impressive. Salespeople really know their trade and are able to explain every little detail, and there is no hard-pressure sale. Prices are high, but so is quality.
Read More On Citysearch Citysearch User 9/13/2005 - I Got the Diamond of My Dreams!!For our sixth Christmas married together, my husband wanted to surprise me with an upgraded diamond for my wedding ring. WOW did The Shane Company come through for me! They explained diamonds to my husband and helped him choose a beautiful princess cut that I fell in love with the moment I saw it! They made my husband feel comfortable the minute he walked in, comfortable enough to ask questions a...
Read More On Citysearch Citysearch User 6/10/2005
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