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Ash Away Hearth and Chimney Reviews

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Reviews from Citysearch

Overall Rating

I like them

Read More On Citysearch crazylegs101065 3/13/2010
Disappointed
I purchased 2 gas inserts from Ashaway having spent over $6K. Having called 3 x and not receiving a return call; finally got through to an associate explained that I was looking to have some cleaning done on the stoves and asked Bob if he wld call me back. NEVER RECEIVED A FOLLOW UP CALL! Price associate quoted me was ridiculous. So much for customer service!!! I had recommended this compan...
Read More On Citysearch James Pollock 1/4/2010
My own 2c
Good selection of stoves in the showroom and service techs know the products
Read More On Citysearch hmeetis 11/30/2009
Suit coming
Waiting to hear from "Scheduler" one month and counting.
Read More On Citysearch cssaj 10/13/2009
A Great Store?
Ash Away may be a good store , even a great store, but after five calls for service , two of which involved actually speaking with someone , and still receiving no return call....this customer will never know.
Read More On Citysearch smf mattapoisett 10/11/2009
Robert Street
I would like to say that we at Robert Street received a call from Bob, the owner of Ashway and he wanted to reconcile the difference after this long battle. We did reconcile the differences and will return to his store in the near future. Regards, Greenwalts
Read More On Citysearch RobertStreet 7/10/2009
They know thier stuff
I called ashaway to fix my stove I got from Homr Depot. The guy came down and had it fixed in no time at all. I really should have Gotten on of thier Harman pellet stoves. They also have the best prices of pellets around, Usally even cheaper than HD
Read More On Citysearch baha101 4/3/2009
Poor Service
I went to Ashaway this Sunday around 3:00. There were some people in the store but not that busy. I was looking to get some info on a pellet stove. I did not even get a hello or smile from an associate. I waited about 10 minutes and left. As I was walking out another guy in the parking lot said he was leaving because no one helped him. On another note - I did like the trailer idea.
Read More On Citysearch pelletburner 3/24/2009
BOB YOUR THE BEST
This is Frank12 I forgot my pass word as I thought I would never return to the store . I would like everyone to know that Bob called me at the first of March about the pallet of pellets I purchased last August . I went to the store today and talked to Bob. We were able to resolve the issues over the pellets and I will be doing business with Bob again. I had originally purchased my stove at this s...
Read More On Citysearch frank13 3/3/2009
A Humble letter from the owner
I am Robert cabral the owner of Ashaway. Granted ,We are far from perfect. I have a staff of over twenty. I wish that I could do all my business over 12 months instead of all in the last 3-4 months of the year. We would be in better position to be more effective with customer service. I would never intentionally screw over any customer. In Regards to the Greenwalts, they are very nice people. We ...
Read More On Citysearch bob109 3/2/2009
They just dont care!!!!
They always seem to busy with other things to help the customer. One time I walked around INSIDE the showroom/store and was alone for at least 15 mins. They had no idea I was even in the store. It's a shame because they sell good products. I know at least 10 people who burn wood pellet stoves. I've had mine about 4 years...they are somewhat new to pellet stoves. Im sorry i sent them to ashaway....
Read More On Citysearch smokeyd 3/1/2009
DONT BUY FROM - BOB - HE WILL RIP YOU OFF
In August of 2007 we bought a fireplace insert and a pellet stove. He could not install in untill October. Was okay with us. He then referred his Masonary to us and then the masonary order all the rock work. All the products were on hold for a month then the product was lost. The stove was finally done on januaray of 2008. Then i soon received a bill from "bob" stating there was wrong parts order...
Read More On Citysearch greenwalt 2/20/2009
Unforseen Delays
In the recent past, some stove manufacturing companies have unfortunately ran into a situation where the demand for stoves has increased tremendously, at times quadrupling expected orders. This has caused an unforeseen delay in customers obtaining their stoves. This situation should in no way reflect the professionalism that Ash Away Hearth & Chimney has displayed as a company in the last 16 y...
Read More On Citysearch ashaway 10/10/2008
STAY AWAY FROM ASH AWAY...VERY DISHONEST TO CUSTOMERS
July 2008 Ash Away took payment in FULL $ 4000.00 for a stove and set up a delivery for Sept 2008. I called in Aug. to confirm stove was on schedule before purchasing $ 1000.00 in pellets..I was told I was still schedule for Sept delivery & install. Sept 2 called to confirm install appt before taking day off from work and uninstalling current glass doors...I was told on schedule for Mon delive...
Read More On Citysearch cold 9/29/2008
Ash Away Hearth & Chimney Pellets
I purchased 1 ton of pellets on August 4,2008 and prepaid for the pellets and the delivery charge . I was told that there was a two week delivery date for the pellets which I understood . The pellets were delivered Sept 11,2008 in my driveway . I arrive home later that day and noticed the pallet was broken on the bottom. I removed the wrapping on the pallett . Water had le...
Read More On Citysearch frank12 9/14/2008

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