Amazing Service and Staff I planned this trip for my husband as a surprise before our first baby comes in January. I work in the Hotel industry and found myself taking notes about how to improve my 4 star property through stealing ideas from the staff of the Lenox.
Upon arrival, valet was prompt, quick and informational. Led us into the front desk for our check in. The front desk staff answered all of my questions, poi... Read More On Citysearchsoccermom63 10/14/2009
Charming with great location My wife and I stayed at the Lenox for one night for our anniversary. We know Boston well and wanted to try it for its great location. We were very pleasantly surprised. The staff is super friendly and helpful. The hotel, while older, is very clean and comfortable ... and the location is as good as it gets. Our room was fairly small but comfortable with a small bathroom but nice shower. Flat scree... Read More On CitysearchGrogger31 8/11/2008
Great place for a wedding I got married at The Lenox last fall and feel the need to rave about my experience.
Everything was great and beautifully decorated.
The coordinator, KrisTina, was awesome as well as all the other staff that particpated from the bellman to the man at the front desk, the servers, coordinator...everyone!
The food and service was EXCELLENT. Everything truly exceeded my expections. The wedding suit... Read More On Citysearchtulip6 2/27/2008
Exceeded my expectations - fabulous charming hotel in Boston's Back Bay! I recently stayed at the Lenox Hotel in Boston and I have to say that the stay far exceeded my expectations! The lobby was recently renovated and was absolutely stunning - from the moment I arrived the staff was friendly and helpful. The guest room was much larger than expected and looked newly renovated - and to my surprise I had a working fireplace that was quite romantic! Located in Back Bay t... Read More On Citysearchlingwhit 12/10/2007
luxurious I stayed here all expenses paid while being flown in to the city for an interview. I'd say that it is probably a place I can't afford but it was pampering. The concierge was also a big help in getting advice, opening doors and stopping cabs during snow storms. Read More On Citysearchsroberts784 11/9/2006
EXPENSIVE but so very worth it The Lenox is not an economical stay for sure but it's very much worth the expense. The rooms are well maintained and appointed, no missing amenities, and you will find the staff not only friendly but especially helpful. The concierge desk at any hour is the place to stop for suggestions, ideas. Whether you are a first time visitor to the city or you've been there often, the concierges there alway... Read More On Citysearchtiglesia 10/29/2006
Like Coming Home My parents stay at the Lenox everytime they come to visit in Boston and they LOVE it. Won't stay anywhere else. If you like a fairly traditional ambiance, you'll love it here...I think my Mom likes it because it reminds her of her own home...antiques, cozy and very historic/traditional decor. The staff is usually very nice, although sometimes the front desk can have a bit of an attitude. No q... Read More On Citysearchwhoamelly 6/21/2005
Relaxing... We got a large corner room with a fireplace and extremely comfortable beds. The room was so quiet I thought we were the only ones there. The staff was very curtious and restaurants were great. Plus, you can't beat that location. I would stay there again. Read More On Citysearchktjoker 3/8/2004
faded glory The Hotel lobby is nice. My husband and I stayed in a moderate room with a king sized bed and full bath on the 9th floor. The room had potential, the look and "feel" were nice, but the couch, bedspread, curtains, wallpaper, etc. were all pretty worn out. We stayed at the Lenox Hotel based on its "romantic" reputation, but I was a little disappointed, as I think the flame in our room was slowly... Read More On Citysearchmelissa_jc 9/10/2002
Not Small in Style Great small luxury hotel. Excellent helpful staff and nicely appointed rooms. Restaurant is great - check out the Sunday Jazz Brunch! Centrally located close to shopping, other great restaurants, and the T. Read More On Citysearchekohlbeck 8/23/2002
Reviews from MetroGuide.Community
Overall Rating
There are currently no active or available MetroGuide.Community reviews for this listing.