Roy's Furniture Reviews
Reviews from Citysearch
Overall Rating
- The truth from a Roy's family member
Read More On Citysearch by rascal123 at Citysearch 12/29/2010 - Worst Experience Ever
Read More On Citysearch ZekeS 9/7/2010 - Even the Chicago BBB grades Roy's with an F.
Read More On Citysearch JudiR 7/24/2010 - IF YOU WANT DESIGNER FURNITURE AT LOW PRICES
Read More On Citysearch stanley3 6/28/2010 - Terrible Customer Service but Great Prices
Read More On Citysearch ChiCityLocal 3/3/2010 - Poor Customer Service
Read More On Citysearch Citysearch User 1/26/2010 - Horrible customer service /// It's not 8 weeks!!!I bought furniture from Roy's about 8 years ago and thought I would try buying from them again. Bad decision. They told me that my furniture would come in 8 weeks. More like 5 months!!! Thank goodness I had other furniture to use, but if you need furniture in a timely manner stay away from Roy's! When I called them after about 7 weeks to get status on my order, they told me that I would get ...
Read More On Citysearch ALM777 12/29/2009 - horrible customer serviceVisited Roys Furniture on October 3, 2009 and purchased furniture. Given the same sales pitch as everyone else stating "ready in 6 to 8 weeks" It's been 10 weeks with no phone call. Salesman Thomas (10 yrs) stated put partial payment down and balance due upon delivery i.e. cash only. Called to check on order and given totally different delivery policy and still no furniture. Called and spoke with...
Read More On Citysearch ronpar08 12/17/2009 - Terrible Customer Service, You'll Regret it!My fiance and I recently purchased a bedroom set from Roy's and while I say "recently" it was actually two and a half months ago. Roy's still can't locate the set and say our paperwork is stuck in customs, with the delivery date changing every day. The latest word is that it could arrive in December. That would be 5 months to deliver a bed frame, with no apology or compensation given. We sin...
Read More On Citysearch KMcC28 10/8/2009 - Roy's Furniture has great selection at great prices.
Roy's has great selection at great prices. They are very busy on the weekends. Takes 6-8 weeks for delivery, but very dependable. Bruise and dent deals on the 2nd floor.
Read More On Citysearch Citysearch User 9/24/2009 - Good Furniture, bad, bad ,bad service -TOM IS A JERK!First, TOM (delivery manager???), he is an out right jerk. We have been reading about THIS guy but until you cross his path, you really are awaken to what it is to be empowered. He left us on hold for more than what was reasonable and he could not give us a definite delivery date. 6 to 8 weeks, unlikely.Also, the delivery FEE, all over the place based on who you speak with. One person, percentage...
Read More On Citysearch Citysearch User 4/21/2009 - BAD Serviceand staff. Furniture 1 grade up from cork boardFirst, TOM (delivery manager OR Pit Bully???), he is an out right (J)*E R K. We have been reading about THIS guy on other websites but until you cross his path, you really are awaken to what it is to be empowered. What an ego / attitude! If Roy's hired him to hold off people THEN best choice ever!
Tom left us on hold for more than what was reasonable and he could not give us a definite deliver...
Read More On Citysearch wineguy 4/20/2009 - Roy's Awful Customer ServiceRoy's has awful customer service!!!
I purchased a sofa four days before the Christmas holiday after browsing in the showroom for almost an hour. My saleswoman was very helpful and answered every question I posed. After much deliberation, I chose a sofa because of it's versatility and affordabiblity. At first, I was having difficulty visualizing how my sofa could be used as a sofa with a chais...
Read More On Citysearch rfannings 1/26/2009 - Do you want an incomplete order to arrive 4 months later than expected? Then Roy's is your place!This is the second time I have tried this place, and the second time my order has arrived VERY late. Forget that the "normal" wait is 8 weeks, my order took longer. And it was incomplete and not corrected for another 2 and a half months. I was told "too bad" when I asked for a partial refund for the trouble, they "don't do that." And to be honest, with all of the terrible service and order fu...
Read More On Citysearch B23 12/3/2008 - Don't waste your timeI just came to look to get some ideas for my new house and these guys barely let me leave w/o buying something.
Read More On Citysearch kkras 10/2/2008 - got ripped off at Roy's,check better business web site firstThis was the biggest consumer mistake I have ever made. Tried to buy from a local store and I was totally ripped off. Not only was the furniture 2 month's late it fell apart one month later. The store was no help at all.If you buy any thing there once you leave they forget who you are. Please check better business web site before you purchase anything there,they get there lowest rating.
Read More On Citysearch Citysearch User 9/29/2008 - Horrible service, horrible productsHorrible service, horrible products...
I still don't have all my pieces.
It took 9 weeks for the table and chairs to come, then one chair was wobbly and the other was broken.
Now it's been almost 3 months since my order and I still don't have my chairs. The service person, Tom, is the worst. He was actually giving me attitude, saying that there's nothing he can do, what do I want him to do? ...
Read More On Citysearch godot999 8/14/2008 - Horrible service, horrible productsHorrible service, horrible products... I still don't have all my pieces. It took 9 weeks for the table and chairs to come, then one chair was wobbly and the other was broken. Now it's been almost 3 months since my order and I still don't have my chairs. The service person, Tom, is the worst. He was actually giving me attitude, saying that there's nothing he can do, what do I want him to do? IIt'l...
Read More On Citysearch Citysearch User 8/14/2008 - Disgusting Customer ServiceIf you buy from there, be prepared not to have any questions or need assistance in any way, because you will bother the associates, while they give short, rude remarks. I placed an order and had questions about shipping and policies, and was told to look it up, while whoever I talked to hung up the phone on me. I called again, and this apparently angered whoever I was talking to, and got transf...
Read More On Citysearch ChrisRobert 6/9/2008 - WORST CUSTOMER SERVICE EVER!!!My wife and I ordered a bed frame. At that time, they told us 6-8 weeks. I heard, going in, that they do tend to take a long time, i.e. 6-8 weeks, but my wife and I were willing to wait that long. 7 weeks comes around and I called about it. I spoke with a girl, who told me Tom (who apparently is in charge of looking up when things come in) would call me back. He never did, even after 2 days....
Read More On Citysearch matttim 4/11/2008 - Excellent Service, Delivery, Selection and PriceI came to Roy's looking for a new couch and chair for my new apartment that I wasn't moving into for a few weeks. I was very surprised at the selection of affordable pieces and ended up spending just about $1000 for three pieces (three person couch, chair and ottoman). The sales person was incredibly helpful and easy to reach on the phone when I made a change to my order. The pieces arrived be...
Read More On Citysearch Citysearch User 3/27/2008 - Terrible Customer ServiceI recently ordered a table from Roy's. I called 4 times in the 2 days prior to my scheduled delivery to reschedule. Every time I called, my call went directly to voicemail. I left 2 urgent messages saying I needed to reschedule. However, no one ever called me back. Instead, on the day of my scheduled delivery, I received 2 nasty voicemails from Roy's saying they were outside, I wasn't answer...
Read More On Citysearch alissarm 3/11/2008 - The Worst - Don't do business with them!Roy's has undoubtedly the worst customer service I've ever experienced. TAt the store, the salepeople are eager to make a sale. They do not inform you of the "No return policy." On the phone, the salespeople are extremely rude and unbelievably unhelpful. When a problem arises, the salespeople do not try to figure out how to solve it, but instead merely blame the customer. Also, it's virtuall...
Read More On Citysearch woande03 9/8/2007 - Decent furniture - for someone their year out of collegeI purchased a couch and chair my first year out of college. The fabric faded quite a bit within the first 3 years, and they delivered the wrong chair the first time around. The finish on the couch wasn't great. The prices are cheaper than "real" furniture stores....for a reason. Buy at Roy's if you only plan on keeping the furniture for a few years, or if you don't mind your furniture looking...
Read More On Citysearch dbsjb 9/5/2007 - You get what you pay for!I used Roy's to buy a number of pieces and I definitely think their quality is lacking. Most of the pieces came damaged that they seemed to use wood filler and stain to fix. I told the delivery men that the pieces were damaged and they refused to take them back and I had to call the store. They claimed it was dirty and just needed to be wiped down with water. I did wipe the furniture down but...
Read More On Citysearch twoj 9/4/2007 - ERIKAMILLER IS A MORONI am proud to say that I have ordered quiete a few items from Roy's Furniture. Everything has been great...especially the service and the delivery time. One of the salesmen, Jerry (who looks eerily similar to Will Ferrell) is very helpful. Another time I was there, I also had another salesman, Thomas Sock help me. He was very knowledgeable and answered every question with great insight. The only ...
Read More On Citysearch patk1083 8/21/2007 - worst customer seviceI went to roys to purchase some furniture and was looking for a new livving room and bedoom set! I was looking to spend somewhere between 2500 and 6000, I had this gentleman Jerry Vasey helping me! What a rude non helping employee. Every time I was trying to show him something I was interested in and another customer would walk by, he'd say hold on one sec and go and start helping them. This happ...
Read More On Citysearch erikamiller 8/19/2007 - Dissapointing Customer ServiceI purchased some furniture last year from Roy's. One of the items needed repair. I found the service experience at Roy's to be disappointing. They have not been able to coordinate parts and servicemen. As a result I have wasted several Saturday mornings waiting to have this fixed. This should be a simple repair and simple project to complete.
Read More On Citysearch sanderson37 7/3/2007 - Horrible experience, would never buy from them again.I bought a table and matching chair sfrom them. They delivered within 6 weeks with the incorrect chairs. After spending lots of time on hold I was told that they did not have the matching chairs. I waited 3 months to find out the provider did not have them in stock. No one ever followed up with me I had to call them. Finally decide to take the ones on display only to have the wrong chairs deliver...
Read More On Citysearch cinchicago 1/16/2007 - You pay for what you getWould not recommend this place, had an unfortunate experience with Roy's. After waiting 7+ weeks for my sectional couch (paid for completely up front), the factory left a piece "off the truck". I was not notified in advance, the couch was delivered to my home (as is) when I was at work, incomplete. Just not great customer service- when I called to figure out what the situation was that evening...
Read More On Citysearch jburden 12/21/2006 - Roy's = get what you pay for!!! Careful!!!
Read More On Citysearch by Matthew F. at Judy's Book 12/4/2006 - Overrated: You get what you pay forA lot of people are reviewing this store, but I have a feeling most people reviewing are very young. After you've bought furniture a few times, you can see Roy's for what it is.
Roy's is crammed full of stylishly designed furniture. The quality of the upholstered furniture is good for low to mid range furniture, most of it is Rowe (which I highly recommend). But overall, it is an entry level ...
Read More On Citysearch bleupisces 9/4/2006 - Affordable, chic furnitureThis is a hidden gem for those looking for affordable but chic furniture. Warehouse format, not a flashy showroom. Some styles may be limited to what's on the floor, so if you see it and like it, get it fast. Some items can be ordered in different colors if you don't mind waiting, so be sure to ask. There are some great bargains to be had here. Furniture runs the gammut of modern and traditional ...
Read More On Citysearch Citysearch User 8/9/2006 - it's a treasure chestMy daughter and her boyfriend bought all of their furnishings for their homes at Roy's. I am a designer and my daughter passed on my discounts to chose everything she wanted at Roy's. Delivery went well and the products are a very good value. We have recommended the store to many friends, some just starting out and some replacing a few old pieces of upholstery. The selection is great, it's a tre...
Read More On Citysearch kathlvsbks 8/7/2006 - AVOID ROYSIf you want furniture in a reasonable amount of time, DO NOT go to Roy's. They have the worst communication with customers and it takes forever. It has been 13 weeks and I still haven't received my 2 couches. Do yourself a favor and go somewhere else. Run away from Roy's.
Read More On Citysearch jacksta14 6/19/2006 - SIMPLY THE BESTMy wife and I looked all over the city form downtown to the suburbs.Ican not say enough about this place for price quality and selection it simply can not be beat.DO YOUR SELF A FAVOR AND GIVE THEM A LOOK.
Read More On Citysearch ashbury38 6/10/2006 - Love this placeBought a bedroom set a couple of years ago that is still in fantastic shape despite years of use. My girlfriend and I have been in frequently ever since. The furniture fits the contemporary look of our condo without breaking the bank. Cant beat the location...and everyone on staff has been nice and accomodating. Cant say enough...stay away from the department stores...stick with this neighborhood...
Read More On Citysearch westlooplife 5/31/2006 - Delivers late!Don't buy from Roy's unless you want to wait 3 months for your furniture!
Customer service on the phones are TERRIBLE! Can never talk to a person and no ones knows anything once they have your money! STAY AWAY!
Read More On Citysearch bsmith16 5/30/2006 - such beautiful sofasIf you're looking to buy new furniture, and you're working on a budget, I suggest checking out Roy's near Wrigleyville. They have a large selection of furniture at decent prices, and you can choose your own fabric for couches. The styles are more contemporary so you won't find the typical mom's house oak or eighties furniture. I've only been there once, but I'm planning to get my couch there. Oh,...
Read More On Citysearch Citysearch User 10/26/2005 - Excellent Place for Reasonably Priced FurnitureI bought a couch and coffee table from Roy's nearly 3 years ago and was nothing but satisfied with my experience. Both pieces have worn extremely well -- like brand new. I had no problems with delivery whatsoever. I have recommended Roy's to several friends who've only had great experience. They have a nice variety and it's fun to walk through their showroom as it is creatively and well-presen...
Read More On Citysearch ginio 10/20/2005 - Great Store if you don't mind waitingWe've bought a sectional sofa and a sofa table (two separate purchases) and had similar experiences both times. With the sofa, we were able to find an associate after a little hunting (easy to understand as it was busy and the facility is HUGE), he was very helpful and told us everything we needed to know. Got the sofa when they said (4-6 weeks, I think it was about 4) it arrived intact and in ...
Read More On Citysearch thatgirl2478 10/19/2005 - Good for the priceI received my couch with pull-out mattress, leather chair and ottoman, bookcase, and bar stools within about 8 weeks of ordering (6 weeks until the warehouse received them; 2 weeks to schedule a delivery), which I thought was perfect since they tell you 6-8 weeks. I am quite pleased with the furniture itself, but my favorite part is the price! I got all this stuff for $2700!
If you're look...
Read More On Citysearch amandaplummer 10/18/2005 - EXPECT A WAIT AND THEN WAIT SOME MORE.I read the reviews and went against everyone's advice. Although Roy's staff are very friendly while in the store, they wait to mention that all sales are final until after you've chosen your furniture and already envisioned it in your home. The reason for this policy is probably due to the fact that most customers are unsatisfied with their service after they exit the door. Roy's never called ...
Read More On Citysearch citytucker 10/11/2005 - I love Roy's!I was wary of Roy's, too, after all of the negative reviews. I had searched every furniture store in Chicago and the suburbs and still couldn't find what I was looking for. A friend had told me that her experience was pretty good, so, I went to Roy's. I found a few different sofas I liked and decided to take the plunge. I ordered a very reputable brand--the same brand of furniture that I was ...
Read More On Citysearch sgray87 9/21/2005 - NICE SELECTIONThis is the only place in Chicago where you can get a custom couch for a great price. You can choose the style of couch and fabric, and in a couple weeks they will deliver a custom built couch. They have other furnishings, too, at good prices. Most of the furnishings are more contemporary, so it is not the best store for a suburban family.
Read More On Citysearch Citysearch User 9/17/2005 - PLEASANTLY SURPRISEDAfter reading most of the reviews on this site, I was hesitant to purchase anything from Roy's, but I was desperate. I was not disappointed. The variety is wonderful, the prices are extremely reasonable, and the staff is knowledgeable and friendly. I received both my table and couch early and without a hitch. I will be returning to Roy's for all of my furniture needs and would recommend it t...
Read More On Citysearch srizzo127 9/8/2005 - Good alternative to standard furniture storesRoy's does have good prices and a pretty good selection. You have to be ready to search b/c they have so much merchandise crammed into their showroom, but it's generally worth it. Quality is inconsistently good (better than particle board from Target!), some pieces are better than others. Their clearance section can be good depending on when you hit it.
Read More On Citysearch Citysearch User 9/7/2005 - Big Selection at Low Prices
Read More On Citysearch by Lisa H. at Judy's Book 8/21/2005 - Great price, custom furniture
Read More On Citysearch by Taq S. at Judy's Book 8/21/2005 - Greatest place for funriture in ChicagoWe searched all over this city for furniture, from big names Like C&B and PotteryBarn, to smaller stores. No body beat the service, price and quality we got at Roy's. We furnished our living room, kitchen and more. Entertainment unit with flanking bookcases, coffe table, end table, couch, love seat and reclingin leather chair, all great quality, comfort. All told it was just under $3000. Our...
Read More On Citysearch legolas99 8/17/2005 - Great Place to Find New Furniture
Read More On Citysearch by Jeannette H. at Judy's Book 8/14/2005 - Horrible - Don't expect to see your furnitureYes, selection is great and furniture is quality, but I still haven't received my furniture. Ordered a couch & Loveseat and was told 6-8 weeks. Its been 12 and still no sign of the furniture. They are "having problems with that model" at the factory. It will be at least 3 more weeks for the frame and 3-6 from there to put on Fabric (I didn't even special order). Unfortunately, we thought thi...
Read More On Citysearch clinton45 8/12/2005 - Love Roy'sI bought a sofa there in 1998 and am still totally happy with it. Roy's was the only place that had anything close to what I wanted: unique, colorful, sleek, the perfect "single woman's sofa" AND affordable. Everywhere else had boring chunky things. It has a delicate fabric and I have to be careful about cleaning it, but I'm still glad I bought it. Now I'm back for a matching coffee table. It...
Read More On Citysearch regrodriguez 8/12/2005 - A nice alternative to IKEARoys Furniture on Sheffield has been in business for a long time and they definitely can meet your needs. They have all kinds of items, including couches, cabinets, and tables. They deliver, and also are not horribly expensive. If you live in Lincoln Park, especially if you are a student at Depaul, you owe it to yourself to check this place out.
PROS: good location, good selection
CONS: no pa...
Read More On Citysearch Citysearch User 7/25/2005 - Affordable FurnitureThe best thing about Roy's is that it is affordable - which is hard to find in the city! The quality is okay and the selection really large. The staff is knowledgeable and willing to help in the selection of furniture. Delivery does take some time though. It's hidden in the middle of Lincoln Park and they do not advertise so it really is neat find.
PROS: Affordable, Large Selection
CONS:...
Read More On Citysearch Citysearch User 6/15/2005 - Good selection and reasonable pricesRoy's does a fantastic job of providing a wide selection of furniture and accent pieces to accommodate a range of tastes in your city condo, house, or apartment. Service on the sales floor in spotty; they always give a friendly greeting upon entering yet when asked a question the staff seems uninformed on a good day, and on a bad day (given, a busy Saturday) they never even got back to me with a...
Read More On Citysearch Citysearch User 5/16/2005 - Good quality, long delivery times, & damaged.Great shop. Staff was great. Selection was great. Eclectic. Fun to just wander through. Reminded me of another shop called Brandons. In line with my personal tastes. Prices excellent. - Oddly, some things are identical or REAAAAALLLY similar as Domicile only around 20% less. Waited 8 weeks for a piece and was damaged. THOUGHT it was delivery people till I realized the people who put it together o...
Read More On Citysearch schlongalong 5/13/2005 - Roy's Lacks Customer ServiceAlthough it's very exciting to find a decent piece of furniture at a fair price in the heart of Lincoln Park, it is even more discouraging to get awful customer service along with it. Roy's charged my furniture to my credit card 2x and without my consent. I've been calling for 5 days now, and hopefully the problem will be resolved. Forget about relying on your salesperson to help you, let alon...
Read More On Citysearch amarq 4/18/2005 - okgreat furniture, great prices. but the piece i ordered--they didn't get it right until the 4th delivery. brought broken pieces, had to keep re-arranging times for me to be home. terrible inconvenice though enjoy the piece now.
Read More On Citysearch furniturelover_155 3/14/2005 - ABSOLUTELY AWFUL!!I recently ordered & paid in full for two end tables from Roy's. When delivered (7wks.later)they were the wrong ones! I contacted the store about the problem was informed that not only were the wrong end tables ordered, but the actual end tables I wanted cost twice as much as the ticketed price! The owner, Roy (a very arrogant & RUDE man with no business savvy at all!), said that they would not h...
Read More On Citysearch snickers05 3/1/2005 - SalesRoy's is great! I bought a couch, chair and ottoman here and spent less then $1100 for all three pieces. Was told it would take 6-8 weeks and I received my furniture in less then a month. The staff is friendly and helpful. I will continue to shop here and recommend it to my friends.
Read More On Citysearch carebear16 1/10/2005 - Worst Customer Service EVERRoy's has a great selection of nice furniture at reasonable prices, that is what first attracted me to the store. However, 14 weeks after ordering my couch I still have not received it. I never received a call telling me it would be delayed. I asked for my money back and they responded with, "Sorry all sales are final."! I never got a straight answer from anyone when I called. Seriously, go ...
Read More On Citysearch meyersac 9/27/2004 - I LOVE ROY'SI'm a single gal, want nice furniture, just bought a condo, now low cash. Knew about Roy's since I went to school over there. Bought a bedroom set--canopy bed, armoire, 7-drawer dresser, 2 nightstands--for $2600 and that included tax and delivery! Room & Board had the exact same set for $5295 without tax or delivery. Both times I was in Roy's, the staff was really helpful with looking at books, o...
Read More On Citysearch janina_maria 9/20/2004 - great store, good furnitureI've purchased several pieces of furniture from Roys and spent many more hours there just browsing and have never been treated rudely or had difficulty in getting my things delivered. I actually had Roy himself help me pick out my couch and chair. Good furniture, good prices
Read More On Citysearch sandypenny 7/9/2004 - The Best in Chicago!!!The selection and prices at Roy's was amazing. I went to more than 15 stores, did research online and asked friends about where to buy furniture. No other store came even close to Roy's. The staff was knowledgeable and was up front in explaining that delivery of furniture can take time and they have little or no control over when things arrive at their store. A truly great store, and a Chicago ge...
Read More On Citysearch jasononeill 10/9/2003 - Good selection, Good serviceRoy's was actually better than I expected after reading some of the reviews. The salesperson told me that my dresser would arrive between 4 and 6 weeks but that occassionally there's trouble and it takes up to 8. It actually took two weeks and my item was delivered to me. I was very satisfied.
Read More On Citysearch kstraw 8/6/2003 - Fab Furniture/Neat PriceRoy's is by far the best furniture store in Chicagoland, maybe the Midwest!
Read More On Citysearch billgibsonjr 1/12/2003 - Not Bad at allBought a nice sofa at their Galena IL location - nice service, nice variety and quality. After purchase was contacted by Chicago store for delivery - they called promptly when our sofa arrived at their location, set up a date/time for delivery and delivered on time.
Read More On Citysearch ubsw_2112 1/7/2003 - Pathetic service - great selectionThis place is the best and worst of both worlds!! On one hand they have a very diverse selection of medium-to-high quality. On the other hand, the customer service is among the worst in the world. Expect problems!!
Read More On Citysearch abrawley 1/6/2003 - HORRIBLE customer service!Unfortunately I had a horrible experience at Roy's. My saleswoman was wonderful, but I have been treated horribly since her departure from the store. After numerous calls to check the status of my order (it was late and I never received updates), I was treated rudely and was told "it was people like me that they didn't want to deal with". When I went to pay I asked about the way I was treated on ...
Read More On Citysearch csg 10/23/2002 - love this storeexcellent service, nice quality, great savings, bought several pieces of really cool furniture for very low prices.
Read More On Citysearch donbaby35 9/21/2002 - Some good deals but TERRIBLE ServiceSome good furniture, usually pretty reasonable prices & good deals. But their customer service is terrible! Ordered a chair from there and 2 wks after the delivery date we finally called - delivery delayed another 3-4 wks. Waited and called again -another delay, and they never thought to inform us. Ended up being changed & delayed several times & they never called us-we had to keep bugging th...
Read More On Citysearch jtedrow 8/22/2002
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