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Longhorn Car & Truck Rental Reviews

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Reviews from Citysearch

Overall Rating

1. Stay Away!
   
   Read More On Citysearch by mhmachining at Citysearch 7/21/2011
2. Never Again.
   
   Read More On Citysearch by EmmyP at Citysearch 3/19/2011
3. HORRIBLE EXPERIENCE
   
   Read More On Citysearch by kristi k at Insider Pages 12/13/2010
4. HK 2009
   
   Read More On Citysearch CSMobileUser3 6/21/2010
5. Soso service
   
   Read More On Citysearch CSMobileUser6 6/14/2010
6. Disappointed by Service
   I was treated rudely by one particular person, This person never explained that I had to have a physical damage waiver and just added it to my rental car. The compact car I rented was not clean and it smelled of smoke. I received a ride home which was great, but I will never rent a car there again.
   Read More On Citysearch Jaguar 12/30/2009
7. good service
   I came from alaska used their car services about 2007-08. They made me want to come back again an use the services. I loved that I didn't have to have major credit cards to use their services. They were so great about everything.
   Read More On Citysearch alaska 9/27/2009
8. Best place in town to rent any vehicle
   My wife and I moved recently from Dripping Springs to Johnson City. We checked out our options with the "big boys", even in our home town, and then saw an ad on TV about Longhorn Rental. Thank goodness for seeing that ad!!! We called them and reserved a 24' truck for several days and were given all the details concerning their policies and requirements for renting from them. I had them repeat...
   Read More On Citysearch tannerboy 7/24/2009
9. WOW What great service and what a Great Van
   I showed up at LongHorn rentals to rent a 15 passenger van and was greeted by very nice counter staff. They smiled as I entered and got my van rental taken care of very quickly. When I returned the van it was even easier than picking it. They were alot less expensive than everywhere else and the van was new and extremely clean. I highly recomend LongHorn rentals to everyone looking for a fast...
   Read More On Citysearch jjcol 6/17/2009
10. bad first impression
    i walked into longhorn rentals happy to be able to support a local business. however the employee i had to deal with seemed very agitated with my needs. i became tired of his tone of speech and walked out and rode the bus home to north austin. i will not return.
    Read More On Citysearch blackconstan 4/14/2009
11. Fantastic Experience!
    I tried renting from a larger company but I sat on hold for over half an hour only to be told that the vehicle I needed was not available for the time I needed. Longhorn gave me a quote and reserved my vehicle in under 5 minutes! They were fast and friendly throughout the check in and out process, and the van I rented was very clean. I would wholeheartedly recommend them to anyone looking for ...
    Read More On Citysearch Jillan 3/21/2009
12. Excellent company
    I have rented from Longhorn for the last 2 1/2 years and each time has been as pleasant as the time before. I have rented trucks, mini vans and cars and each time the process went smoothly, the cost was within reason and the staff always went out of their way to help me. They always had my reservation ready with minimum wait time. Any time I was running late all I had to do is call and they wo...
    Read More On Citysearch sslagle 3/20/2009
13. WORST PLACE EVER!!!!!
    I chose this place because it opened at 7:30am and I had to be at work at 8:30am. Well, they didnt even open until after 7:45am. Then at 8:10am they told me that they could not take my visa debit card either cause they dont accept any type of debit card. So they basically left me stranded and would not help me at all and were very rude. So now I had 20 minutes to get to work on the other side...
    Read More On Citysearch Jenni12kk 3/16/2009
14. No Trust or Customer Service
    They left us standing at the airport for an hour and half. I asked for something to offset the inconvenience and CJ the manager said he would take $5.00 per day. Great It still didn't make up for the fact that I was 3 hours late to an appointment in Fredricksburg. I received my credit card bill and they had not taken off the $5..00 per day as a matter of fact the added $4.00 for 2 hours of...
    Read More On Citysearch Citysearch User 9/22/2008
15. Courteous, friendly, professional staff
    Have a superintendent working in Austin and his truck broke down. Was able to quickly locate truck at Lonestar and the staff was polite, friendly and extremely accommodating.
    Read More On Citysearch me38 6/5/2008
16. GREAT SERVICE and NICE VEHICLE!!
    I needed to move and had reserved a truck with U-Haul, but when I got to the location (on my moving day) they had nothing for me. I needed a truck fast and called Longhorn for a pickup. I was very pleased. They were completely accommodating and gave me a great truck at a cheap price! They were also very flexible with the timing of return. I will ALWAYS use them from now on and recommend them...
    Read More On Citysearch lgw 7/22/2007

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