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Northwest Imports Reviews

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Reviews from Citysearch

Overall Rating

1. They take great car of our cars!
   
   Read More On Citysearch by sammanthab83 at Citysearch 8/8/2011
2. I will ALWAYS recommend
   
   Read More On Citysearch by gabel97 at Citysearch 8/2/2011
3. Keep up the good work.
   
   Read More On Citysearch by dkaren64 at Citysearch 7/29/2011
4. Thanks again for helping...
   
   Read More On Citysearch by marad57 at Citysearch 7/27/2011
5. Highly recommend! Professional and Personable!
   
   Read More On Citysearch Geecie 9/29/2010
6. Consistent excellent service and fair prices
   We're nursing along a couple of older Camrys, and Northwest maintenance lets us have dependable transportation at far less cost than car payments. The one time we had a problem with a repair, they cheerfully took it back and fixed it further, even putting in more parts, while refusing further payment from us.
   Read More On Citysearch patrickblackard 8/11/2009
7. Good people, good service
   We took our Lexus to them after the 3/25/09 hail storm for work on our engine. They were able to take care of our problems within 1 business day, and at 1/2 the cost of the NW Austin Lexus dealership. Staff is very friendly.
   Read More On Citysearch tgf123 8/10/2009
8. Terrible Customer Service and even worst knowledge
   This is a great place to have a tail light repaired but thats about it. We took are car in and the mechanic "thought" it was one thing and almost charged us $5000 to have it fixed. We pulled the vehicle out of there took it to the dealership where they knew the exact problem at the cost was ONLY $600. Customer service was TERRIBLE!!! We had to constantly call for updates. No one ever called to te...
   Read More On Citysearch bh32 11/19/2008
9. First impression not a good one.
   I had an appointment for 2:30 in the afternoon to have a headlight replaced. Something I was told over the phone should take about 30 minutes. I was delayed getting there because of an accident on the highway ahead of me. I called to say that I would be late but could be there before 3, would that be a problem? The answer was that they wouldn't be able to get to my car today because they we...
   Read More On Citysearch e78 7/18/2008
10. Excellent Customer Service and Repair
    I was extremely satisfied with my experience at NW Imports. My VW Jetta TDI's timing belt broke, and the engine repair was going to be very expensive. I researched various shops around Austin and found NW Imports to be the best choice. The customer service was excellent- they (especially Joe) answered all of my questions and gave me a very fair price for the repairs. The final bill was significan...
    Read More On Citysearch snr79 3/3/2008
11. I am very disappointed with Northwest imports
    I brought my nissan sentra 1994 to northwest imports 3 months ago. My battery light was on and there was a rattling sound coming out from the battery. Instead recommending me to change the alternator, they told me to change my switch. After they fixed my switch, i found out that the problem still persisted, and thus they recommended to change my alternator. Another incident was about my car le...
    Read More On Citysearch heyo 1/13/2008
12. Best Foreign Repair Shop in Austin
    I have been a customer for five years. I think they are the best foreign car repair shop in town. I don't trust my car to anyone else. There has never been a problem that they could not resolve in a fair and timely manner.
    Read More On Citysearch alangreene 9/24/2006
13. Thank You
    I just wanted to express my appreciation for the way my car is taken care of. It is a comfort to know when I need to bring my Honda in that the same mechanic will be working on it. That means a lot to me. You have a very special crew working with you and I just wanted you to know that I noticed.
    Read More On Citysearch bonnbrown 9/24/2006
14. Fantastic!
    Thanks for all your help and expertise over the last ten years. You guys are fantastic! I know I can always count on your professional advice and courteous service. You all are trustworthy and diligent in your work. It really seems as though you care about getting things done correctly and efficiently. Keep up the good work.
    Read More On Citysearch tobitaub 9/24/2006
15. Thanks
    I want to thank you folks for taking such great care of our cars, and for being so patient. I appreciated you rebalancing the wheels on the Audi without any hesitation, and staying late to diagnose and repair the fuel injector problem with the Fox. I recommend you to friends without any hesitation as I know you are honest, thorough, and willing to take the time to explain the details to us non-me...
    Read More On Citysearch michelhess 9/24/2006
16. Thanks!
    Even though I am working late and am tired right now, I must find the time to "Thank you" for the work you do on my BMW 733i. I can't be without a car in my line of work. My anxiety level raises when I have to bring it in. Thank you for keeping your calm and helping me through the situation.
    Read More On Citysearch rudigisi 9/20/2006
17. Exceed My Expectations Every Time
    Recommendations on an auto mechanic can be very important for the owner of a high-performance car. I was recommended to Northwest Imports over 8 years ago and I confidently can recommend them to you now. They have helped maintain my Porsches and BMWs on a regular basis since then. I have been working with the same people there over the years and have been able to depend on them to get the work do...
    Read More On Citysearch kurtveggeburg 9/20/2006
18. Outstanding!
    We have come to rely on you to keep our cars in great shape but I especially appreciated your little adjustment the other day when you rebolted the steering wheel. Outstanding service at a price that can't be beat! Thank you.
    Read More On Citysearch myrawilliams 9/20/2006
19. Best Import Auto Service in Austin by far!
    I have a '92 VW Jetta with more than 165,000 miles on the clock which still operates like new, thanks to the guys at Northwest Imports. I bring it in to them on an annual basis for a"yearly check-up" where they perform any routine maintenance that it needs (I change my own oil using AMSOIL Synthetic which they also carry). David, Anthony, and Steve, have always been honest and "up front" with any...
    Read More On Citysearch johnhungerford 9/20/2006
20. Fair and Honest
    have been a customer of Northwest Imports for over 7 years. I feel that they have always treated me with fairness and integrity, something that can be pretty rare in the auto repair business. They stand behind their work 100%. I firmly believe that you get what you pay for and Northwest Imports is a good value.
    Read More On Citysearch donpetersen 9/20/2006

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